Privacy Policy
CHARCOAL ART AF respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, when we share it, and the choices available to you when you visit our website, purchase artwork, or subscribe to Mail From the Hills.
1. Information We Collect
When you interact with our website, we may collect:
Contact information: Your name, email address, billing address, shipping address, and telephone number when provided.
Order information: Artwork purchased, edition numbers, subscription details, order history, payment status, shipping information, and customer service requests.
Payment information: Payments are processed by Stripe. We receive payment confirmations, transaction identifiers, and limited payment details necessary to administer orders. We do not store full payment card numbers.
Website information: Technical information such as IP address, browser type, device information, and website activity where collected through essential site operations or enabled analytics tools.
Communications: Information you provide when contacting us about artwork, orders, subscriptions, or customer support.
2. How We Use Your Information
We use personal information to:
Process and fulfill purchases.
Manage Mail From the Hills subscriptions and recurring billing.
Assign and document limited-edition numbers and certificates of authenticity.
Prepare and deliver orders and shipping notifications.
Respond to customer questions and resolve damaged, missing, or lost shipments.
Maintain accurate accounting, tax, and business records.
Prevent fraud, protect customer accounts, and maintain website security.
Improve website functionality and customer experience.
Send optional marketing communications where you have agreed to receive them.
We do not use your payment information to charge you for purchases or subscriptions you have not authorized.
3. Payment Processing
We use Stripe to process payments and recurring subscription charges.
Stripe processes payment information under its own privacy and security policies. CHARCOAL ART AF receives the transaction information necessary to confirm payments, administer subscriptions, handle refunds, and maintain business records.
You can review Stripe's privacy policy at https://stripe.com/privacy.
4. Shipping and Service Providers
We may share information with service providers only as reasonably necessary to operate our business.
These may include payment processors, website hosting providers, email delivery services, print production partners, and shipping carriers.
For example, a shipping provider may receive your name and delivery address to deliver an order.
Service providers are expected to handle information according to their applicable contractual and legal obligations.
5. Mail From the Hills Subscriptions
If you subscribe to Mail From the Hills, we maintain records of your membership, billing status, package entitlements, mailing history, and subscription preferences.
This information allows us to deliver the correct monthly packages, prevent duplicate allocations, manage recurring payments, and honor subscription cancellations.
Canceling your subscription stops future renewals according to the applicable subscription terms but does not automatically erase records of previous purchases or outstanding paid shipments.
6. Marketing Communications
We may offer the option to receive news about new artwork, monthly releases, special collections, and other CHARCOAL ART AF updates.
Marketing communications are optional. You may unsubscribe using the link in a marketing email or by contacting us.
Transactional messages relating to purchases, subscriptions, payments, or shipping may still be sent when necessary to fulfill your orders.
7. Cookies and Website Technology
Our website may use cookies or similar technologies necessary for shopping-cart functionality, checkout, authentication, security, and website operation.
If additional analytics or advertising technologies are introduced, we will update this policy and provide any notices or choices required by applicable law.
8. Information Security
We use reasonable administrative and technical safeguards designed to protect personal information against unauthorized access, disclosure, or misuse.
Payments are handled through Stripe, and access to private order and administrative information is restricted.
No online system can guarantee absolute security.
9. How Long We Keep Information
We retain personal information for as long as reasonably necessary to fulfill orders, manage subscriptions, maintain edition and authenticity records, comply with legal and tax obligations, resolve disputes, and protect against fraud.
Some transaction and edition records may be retained after an account or subscription is closed to preserve accurate business and provenance records.
10. Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to exercise other privacy choices.
To make a request, contact hello@charcoalartaf.com.
We may need to verify your identity before responding. Certain records may need to be retained for legal, tax, security, contractual, or authenticity purposes.
We do not sell personal information for money. Any disclosures relating to advertising or cross-site tracking will be updated if those practices are introduced.
11. Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so we can review and address the matter.
12. United States Operations
CHARCOAL ART AF operates from the United States and currently offers physical shipping within the United States.
Information collected through the website may be processed and stored by service providers operating in the United States or other locations where they maintain infrastructure, subject to applicable privacy requirements.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology, legal requirements, or business operations.
The updated version will be posted on our website with a revised effective date. We will provide additional notice when required by law.
14. Contact Us
For questions about this Privacy Policy or requests relating to personal information:
CHARCOAL ART AF by Amanda F.
Email: hello@charcoalartaf.com
Website: charcoalartaf.com